Test code: 4400
Mnemonic code: AGHIV
Effective update from 08/11/2024
Effective update from 08/11/2024
Dear colleagues and collaborators,
We inform you that, due to manufacturing problems with one of the reagents, we are obliged to temporarily discontinue, as of today, the 4400 (AGHIV) · HIV-1 virus p24 antigen test.
We are working to resolve the problem as soon as possible, but currently we do not have a reactivation date for these tests. On the other hand, we also do not have an estimated release date for pending results.
As for the samples already received, the corresponding protocols have been established to guarantee the stability of the samples and ensure the quality of the results.
Given the situation, we kindly ask you to avoid sending new samples until further notice and to extend this information to all your customers.
We will keep you informed of any new developments,
We remain at your disposal for any questions or queries,
Kind regards,
Equipo
B2B Customer Care
SYNLAB Diagnósticos Globales S.A.U.
SYNLAB Diagnósticos Globales S.A.U.
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